If there is any communication failure between our hosting environment and the destination POS, the online user is immediately alerted that there was a communication challenge with the destination restaurant, and they are instructed to contact the restaurant directly. If this event happens, Smarter Takeout can be configured to perform any number of predefined workflow actions upon this communication failure. Please see the following list of actions that can be defined for each of the destination stores within Smarter Takeout.
Email & SMS Alerts – Within each location’s configuration panel, the customer defines a notification list of email addresses that will be notified in the event of communication failure. Typically, this would be defined to send a notification to a customer’s help desk and/or IT personnel. In the event that the customer has not subscribed to fax failover (described below), we will not allow the online user to complete their transaction and as described above, we will instruct them to contact their desired restaurant directly.
FAX Failover – If subscribed to, the Fax failover option would allow the customer to actually complete their online order in the event that our hosting center is unable to communicate with the destination restaurant. The only caveat in this situation is that the online user will need to manually tender their transaction when they arrive at the restaurant. Additional workflow rules can be defined to send off both Email and SMS notifications to appropriate personnel as defined above if the Fax Failover option has been engaged.